This morning, I was waiting my turn for an outpatient appointment. Across the room was a group of 4 people, talking to each other in loud voices about their hospital experiences. One guy tried to outdo the other. I tried reading, listening to my ipod and checking my emails to no avail. A volunteer came into the waiting room, saw me on my own and greeted me. We had a coffee together and talked about book clubs. She even found out for me where I was in the line-up. I relaxed for the rest of the wait. The check-up was fine.